Our vision is to be the proactive, innovative & flexible partner for the markets in which we operate.

Claims management is the most crucial part of any insurance product. Our Insurers believed we were best suited to perform this function based on our knowledge and business ethos of providing exceptional service to claimants while at the same time complying with the requirements of the policies.

Our Team

Jeff Roser (Executive Officer)

Jeff was a founding member of n2n and has been working in the insurance sector specialising in income protection claims management since 2000. Prior to this Jeff was an Executive Officers within a major National Trustee on two Industry Superannuation Funds, Deputy Chairperson for The National Chemical Council (Fed Gov’t) and Deputy Chairperson on three National Training Development Schemes (Fed Gov’t). Jeff was also a member of the NSW Security Industry Council and Security Industry Consultative Committee (NSW Gov’t).

Jae Mauala (Head of Claims)

Jae has been in the insurance industry for 15 years. Her responsibilities include high level assessment of liability, review of the ongoing strategy of a claim, review of high level escalations / disputes and the management including training and development of the claims team.

Christiane Weale (Team Leader)

Christiane started in the industry through workers compensation 25 years ago worker for two of the major insurers. In 2015 Christiane joined the WIP Group as a case manager, working her way up to team leader in 2017. Christiane has supported the Head of Claims and case managers to ensure they are trained in all area’s to undertake their role to the standards WIP Group set at all times.

Relevant & Synergistic Services

WIP Group create all-encompassing insurance solutions, complemented by our specialist claims management organisation and consulting services.

Partners, Friends & Associations

Why we’re a SuperFriend Partner

WIP is a SuperFriend Partner because we believe in their vision of an Australia where all workplaces are mentally healthy.

SuperFriend provides mental health and wellbeing solutions, advocacy and insights for super funds and their members, insurers and workplaces.

With one in five Australians navigating mental health challenges in any one year, and almost half during their lifetime, we know this is something we can only improve together.

Learn more about the work we do together at superfriend.com.au

General Insurance Code of Practice

The Insurance Council of Australia Limited has developed the General Insurance Code of Practice (“the Code”), which is a voluntary self-regulatory code. The Code aims to raise the standards of practice and service in the insurance industry.

Our insurers have adopted the Code on terms agreed with the Insurance Council of Australia. For further information on the Code please visit www.codeofpractice.com.au. We have also adopted the Code.