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We understand that sometimes our customers need extra care and support at different points in their lives. 

We also know that everyone’s situation and needs will be different. We are committed to supporting you through these tough times with sensitivity, flexibility and care.

We have internal policies and training appropriate to our employees’ roles to help them understand if you may be vulnerable, and decide how best, and to what extent, we can support you.

How to access more support

Family Violence Policy

Financial Hardship Policy

Accessibility Services

The Translating and Interpreting Service (TIS National) provides translating services in a wide range of languages. Please call 1800 131 450 (during our normal business hours).

Users who are deaf, hard of hearing or have a speech impediment can contact us through the National Relay Service (normal operating hours and regular phone costs apply).

Get In Touch

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1800 999 626

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