Our vision is to be the proactive, innovative & flexible partner for the markets in which we operate.

Claims management is a critical component of every insurance product. Our insurers entrust this responsibility to us because of our proven expertise and commitment to excellence. We pride ourselves on delivering exceptional service to claimants while ensuring full compliance with policy requirements and maintaining the highest standards of integrity.

Our Team

Jeff Roser (Executive Officer)

Jeff, a founding member of n2n, brings over 25 years of expertise in insurance, specialising in accident and health claims management. His career includes senior roles in superannuation and contributions to national and state industry bodies, helping shape best practices across the sector. Jeff’s experience and insight continue to support n2n’s commitment to delivering fair and efficient outcomes.

Jae Mauala (Claims Director)

Jae Mauala leads our claims team with one clear focus, making the claims process as simple and supportive as possible for claimants. As Claims Director, Jae brings extensive experience and a deep understanding of our products, ensuring every claim is assessed accurately and handled with care. She oversees the entire journey, from lodgment to resolution, and works closely with all parties to provide clarity and confidence at every step. Under Jae’s leadership, our claims operations continue to evolve to deliver timely, fair outcomes for all.

Relevant & Synergistic Services

WIP Group create all-encompassing insurance solutions, complemented by our specialist claims management organisation and consulting services.

Partners, Friends & Associations

Why we’re a SuperFriend Partner

WIP is a SuperFriend Partner because we believe in their vision of an Australia where all workplaces are mentally healthy.

SuperFriend provides mental health and wellbeing solutions, advocacy and insights for super funds and their members, insurers and workplaces.

With one in five Australians navigating mental health challenges in any one year, and almost half during their lifetime, we know this is something we can only improve together.

Learn more about the work we do together at superfriend.com.au

General Insurance Code of Practice

The Insurance Council of Australia Limited has developed the General Insurance Code of Practice (“the Code”), which is a voluntary self-regulatory code. The Code aims to raise the standards of practice and service in the insurance industry.

Our insurers have adopted the Code on terms agreed with the Insurance Council of Australia. For further information on the Code please visit www.codeofpractice.com.au. We have also adopted the Code.